BT really are a bunch of useless CU next Tuesdays! Last Thursday my cousins phone went off, and as his mobile is also bust, he comes down to the workshop to get me to contact BT. His wife has a heart defibrilator/monito fitted, which uses the phone line to update it, check on the battery etc, so getting the phone back on is VERY urgent, as she has just started on some new, and quite iffy drugs, prior to an 8 hour operation, and they are actively monitoring her hourly...................They send an engineer, he says "there is a fault 13M from the test point, which is up that pole outside, but I can't ladder it, because it is cracked, has trees round it, and also carries the electricity cables, I will have to book the cherry picker for tuesday morning (3 days later). He also informs him that despite all the above being communicated to BT, the breakdown is listed on the enginners instructions as "low priority" . He also tells them he has been down to the exchange in the village, and despite him loggin previous requests for a major upgrade of the exchange, "it is still bodged up with bits of fag packet"The cherry picker doesnt show, and I ring again to complain, and again explain the urgency! We are promised a fix on thursday. I get a call from BT to tell me they have been, but the man can't climb the pole because............ etc etc! I tell him they knew all this a week ago, and he promises a fix for Friday. No one shows. I get a call Saturday morning asking me where the property is ( I am six miles away, at home) I give him directions, and my cousinn tells me he arrives, and starts the "I can't ladder the pole " story all over again! Cousin goes into meltdown, and he calls up a cherry picker, which arrives in 20 minutes, to find a very corroded wire in the box, which " fell to bits when I touched it" Ten minutes later , the phone is back on. and he gets a mass of panicked messages from the hospital asking if his wife is ok because they have lost the monitoring feed! I always thought that BT was a Communications company.......................silly old me!
