| Gallery, Projects and General > How do I?? |
| ArcEurotrade Ordering |
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| ketanswali:
--- Quote from: mattinker on March 17, 2014, 11:50:16 AM --- It's nothing to do with Thailand, I live in France, I wanted to pay Arc with my French Visa card and have them deliver to my son's UK address, nothing doing! I was never given a reason that I could understand! Regards, Matthew --- End quote --- Example Reason: We have Russian Companies based in two parts of the U.K., who have 'Platinum' credit cards registered in U.K., France, as well as certain other countries, placing orders for delivery to U.K. addresses. Their bankers are well known, well established British banks, and U.K. addresses can be found clearly on Google Earth. So, why would shipments made to these U.K. addresses disappear?..perhaps you should ask the same question to one or two of our competitors who have fallen victim to this...considering that their approach to risk is different from ours...or perhaps you should ask PayPal why a higher percentage of French buyers who choose to pay by PayPal create mischief?...We have won every PayPal dispute because of our security measures, but the process is not easy jumping through the PayPal hoops if you are a small company like ours. There are so many example reasons, but it will always be difficult for me to give you a reason which you will understand because ARCs policy made ARC fail to do what you want it to do. :med: |
| Arbalist:
I had a phone call from a nice lady in Canada a couple of years back asking if I'd ordered $400 worth of T Shirts to be delivered to an address in New York. When I said no she said "I thought not, I would cancel your credit card if I were you". Delivering to a work address in the same country of residence is one thing, delivering to a completely different country is something else. |
| John Rudd:
--- Quote from: awemawson on March 17, 2014, 01:06:18 PM ---Living in the UK I've obviously not had these complications, but I'd just like to stand up on behalf of ArcEurotrade. I've had several dealings with them over the years and they've never been anything other than helpful and honest. --- End quote --- Likewise, never had an issue with Ketan or Arc.....just a satisfied customer. |
| clivel:
Unfortunately the internet has given petty thieves and con artists global scope for their activities. A friend of mine here in Canada recently found that his card had been used for thousands of dollars of purchases delivered to an address in Argentina. After a number of calls back and forth to the card company, they eventually credited his account. From what he understood the card company was going to pass the loss onto the merchants involved. So one can well understand smaller merchants wanting to minimize their risk. The Amazons of the world are big enough bear the risk themselves, or big enough to stand up to the credit card companies. That being said, I did run into a problem with Arc a few years ago. After placing an on-line order I received an email form the "Security Team" informing me that my "order was declined for security reasons", my initial reaction was that I felt that I was being treated like a criminal, but once I calmed down enough to send Ketan a polite email, an explanation was proffered and my order was processed without further delay. All subsequent purchases from Arc have gone absolutely smoothly. |
| ketanswali:
--- Quote from: NeoTech on March 17, 2014, 11:51:47 AM ---Then they are incredibly paranoid. I know several clients of mine has issues with specific regions tho. --- End quote --- As a builder of e-commerce websites, you can definitely understand the situation, even if you think that we are incredibly paranoid. Have you tried to be in your clients shoes :)... If your clients are anything like us, first we have to deal with the bank or PayPal, which 'captures' the payment on our side. Then, at the insistence of such 'capturers', each transaction has to go through a security gateway provider. In ARCs case, it is 'SagePay' who screens every capture. To screen every capture, a certain level of 'interbank' understanding/co-operation has to be in place, in accordance with international agreements. This does not include PayPal and virtual debit/credit cards or any other fancy method. The level of screening available is dependent on the level of co-operation the payers bank wishes enter into. This again is variable from country to country. This is supposed to be uniform, but it is not. Example, Spanish banks provide the lowest level of security risk co-operation, Norway banks are somewhere in the middle, Swedish banks provide a good level of security risk assessment, and so on. At the end, SagePay provides us a risk report bases on at least three or four factors, including confirmation to say if the payers bank guarantees the payment or not. Then it is up to ARC if we take the payment or not. Once we accept, only then is the payment is released to our bank, which happens to be Swedish :beer:.....becasue I am paranoid about the poor service of British banks! :ddb: We are one of the few traders who only take 'authorisation' of payment value through our website. We do not take immediate payment with order. We only take the payment when we are ready to process the order, or we cancel the 'authorisation' if we are not happy with the order or for any other reason. However, we are aware that overseas banks and PayPal in certain countries 'take the funds' from the buyer - their customer at the time of authorisation, so in certain cases it looks like ARC has taken the payment, when it clearly has not. (Presenting in John Stevensons style): TRUE STORY: As another example, such an event happened to a Swedish customer :-) whose payment authorisation we had canceled by mutual agreement, so that he could send large value funds by TT to us. His Swedish bank were insisting on taking their time to release the funds back to his account, so he turned up inside his bank and demanded that they re-credit him back immediately, or they should call the police to remove him from the branch. After a lot of frantic internal bank telephone calls, the funds were released back to him without delay. You might consider all of this as being paranoid, but we consider this to be part of the baggage of running an internet business. :thumbup: |
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