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| allanchrister:
Well, I guess its because of the life my wife and I lead, but I've just been astonished at the very unhelpful and couldn't care less attitude when I just called up ArcEurotrade to make an order. However, as my bank account and credit card is registered in the US, and my wife is in the Foreign Office and we are based in Thailand, and I wanted an order mailed to our B&B in Northumberland when we are on vacation there next month, they absolutely, categorically refused to even discuss the issue, insisting that they only would send an order direct to the card holders address. Wouldn't even discuss it. Unfortunately, the things I really wanted were some 10/20/40 and 20/40/60 blocks and some square and hex ER32 holders that are only available from them. I asked about other forms of payment and they said the only way is to stop at their shop/warehouse and pay cash, but Leicester is not on our route.....nowhere near. Does anyone know where else these items are sold, if they have a web page, and if they would deliver to an address other than the cardholders address. I have had absolutely no problems with any other vendor in the UK, even Amazon, who regularly deliver expensive books anywhere I want in the world. I'm very disappointed..... |
| NeoTech:
As someone that has been building e-commerce sites and systems professionally for my entire career. I can say, if you wouldnt have been based in Thailand, that wouldnt have been an issue at all. But the major part of credit card fraud comes out of thailand, vietnam and laos these days. So most traders are really careful, really really careful with orders from those regions. And i understand your disappointment, but it's the reality for many online traders. :/ I would say the easiest way is to let a fellow forum member order them and just send em to you. Otherwise ebay have those step blocks, the Square and Hex ER32 holders is not that common though and Arc is the best source for them. :( |
| allanchrister:
Hi Neo, I understand about the Thailand business, but that's not where I am ordering from, asking for stuff to be sent or even where my CC is based out of. I really appreciate CC security, but other vendors in the UK (and I have just booked hotels and car rentals with the same card) have no issue with this, and there is a definite address for items to be sent to in Northumberland. Just the arrogant couldn't care less attitude and didn't want to help at all to sell his company's products. Will certainly not recommend ArcEurotrade to anyone.... Allan |
| lordedmond:
As a person who has just been stung for £500 by traders not delivering to the card holders address , I think they did the correct thing by declining your order , and I wish all traders would only deliver to the card holders address it would have save me a lot of hassle Yes my bank did sort it out its the hassle of sorting out the good from the bad and having to wait for new cards to be sent out and accounts changed over you could arrange with the B&B to order them for you and pay them , hotel booking are different to goods sent out as far as the CC company is concerned Stuart |
| mattinker:
--- Quote from: NeoTech on March 17, 2014, 11:00:17 AM ---As someone that has been building e-commerce sites and systems professionally for my entire career. I can say, if you wouldnt have been based in Thailand, that wouldnt have been an issue at all. But the major part of credit card fraud comes out of thailand, vietnam and laos these days. So most traders are really careful, really really careful with orders from those regions. And i understand your disappointment, but it's the reality for many online traders. :/ I would say the easiest way is to let a fellow forum member order them and just send em to you. Otherwise ebay have those step blocks, the Square and Hex ER32 holders is not that common though and Arc is the best source for them. :( --- End quote --- It's nothing to do with Thailand, I live in France, I wanted to pay Arc with my French Visa card and have them deliver to my son's UK address, nothing doing! I was never given a reason that I could understand! Regards, Matthew |
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