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| ArcEurotrade Ordering |
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| rowbare:
--- Quote from: ketanswali on March 17, 2014, 03:27:06 PM --- --- Quote from: NeoTech on March 17, 2014, 11:51:47 AM ---Then they are incredibly paranoid. I know several clients of mine has issues with specific regions tho. --- End quote --- As a builder of e-commerce websites, you can definitely understand the situation, even if you think that we are incredibly paranoid. Have you tried to be in your clients shoes :)... --- End quote --- When I read Neo Tech's comment, the first thing that came to my mind was the Andy Grove adage: "Only the Paranoid Survive"... bob |
| Mayhem:
I travel a fir bit on business and buy tooling whenever I can, as international prices are a lot cheaper than I can buy the same items for in Australia. Mainly I buy out of the US and frequently have things delivered to hotels I am at or to friends I am visiting. Quite often, I contact sellers and ask if they could use cheaper international shipping options (e.g. USPS), many of whom are happy to do so and I have not had any lost items when doing this. However, some refuse to do this and I can appreciate their decision to do so, as I'm sure it adds time and therefore cost to the process. Some time back I saw the square and hex ER32 collet blocks that ARC were selling and decided I wanted a set. My Mum was going back home to the UK to visit friends and I saw this as the perfect opportunity to avoid paying shipping (which was more than the cost of the blocks). Well, I ran into the same issue as outlined in the OP but I have to say that the correspondence with ARC was quick and polite, and I understood the reasons behind ARC's policy. The solution was found in the form of a pre-paid card that my Mum had purchased here to carry her GBP currency on. As it is pre-paid, there is no address linked to it, just the currency on the card. I was able to place an order using this and have it posted to the address in the UK that my Mum was staying at. Paying VAT was nothing compared to the cost of international shipping to Australia and I am extremely happy with the collet blocks. |
| allanchrister:
Hi Ketan, Unfortunately, I did find the staff member who declined to even discuss alternative payment methods with me, arrogant and unhelpful. IIRC I even asked if I could send cash, and this was also declined, with, in my opinion, bad grace and made me feel like a nuisance. I do understand your paranoia regarding security, but for people outside the UK who wish to order from you, you are about the only model engineering/machinery company that refuses orders on this basis. For those other posters that are happy with Arceurotrade, then obviously you live in the UK, and should have no issues. The poster who lives in France who also could not order......then why the 'Eurotrade' part of the name of your company? My first order was going to be small, but I was prepared to spend a considerable amount more if the service was convenient. Obviously, it is not. I have not replied for a week as I have been up on a hydro power project on the Nepal/Chinese border at a remote location called Rasuwagadhi.......for those of us who do travel and also have engineering hobbies, having vendors treat us as if we were criminals is disappointing. I guess I'll have to find alternative ways to equip my tooling.... |
| ketanswali:
--- Quote from: allanchrister on March 22, 2014, 03:54:04 AM ---Hi Ketan, Unfortunately, I did find the staff member who declined to even discuss alternative payment methods with me, arrogant and unhelpful. IIRC I even asked if I could send cash, and this was also declined, with, in my opinion, bad grace and made me feel like a nuisance. I do understand your paranoia regarding security, but for people outside the UK who wish to order from you, you are about the only model engineering/machinery company that refuses orders on this basis. For those other posters that are happy with Arceurotrade, then obviously you live in the UK, and should have no issues. The poster who lives in France who also could not order......then why the 'Eurotrade' part of the name of your company? My first order was going to be small, but I was prepared to spend a considerable amount more if the service was convenient. Obviously, it is not. I have not replied for a week as I have been up on a hydro power project on the Nepal/Chinese border at a remote location called Rasuwagadhi.......for those of us who do travel and also have engineering hobbies, having vendors treat us as if we were criminals is disappointing. I guess I'll have to find alternative ways to equip my tooling.... --- End quote --- Hi Allan, I understand what you are saying, but I don't agree with your comments. If you felt my colleagues behavior over the phone to be arrogant and unhelpful, then please please accept my apologies. With reference to international business, we have customers around the world who successfully manage to buy, within the guidelines of our policy. A certain percentage of these customers are also International travelers, to include pilots for international airlines, and working on ships at sea. Our policy is born out of our experience. My personal feeling is that one has to experience the bad to make improvements for the good. In that respect, you may feel that ARC is being paranoid by its policy, and you are entitled to that opinion. It does not mean that we consider anyone to be a criminal. Please accept our apology if we made you feel that way. That was not our intension. Matthew who lives in France, wanted to save money, just like you do. I guess in your case you even want to save on paying taxes for when you take goods back to Thailand. in Matthews case, he could have asked his son to buy on his behalf. I have already explained some of the reasons for our policy earlier. Just because ARC chooses to do business in its way according to its policy, which fails to meet what you want it to do, does not make it a bad seller. Speaking of experiences or paranoia (you take your pick), our original business (my father and I) between 1986 to 2000 was as International brokers for textile dyes, related chemicals, textile printing machinery, and bearings. Originally, the company operated in an Indian name initials of which are (ARC). This resulted in regular impounding of goods by customs for 'examination' around the world, be it in Dubai, Egypt, Ivory Coast, Zaire, South Africa, Tanzania, India, Singapore and Thailand. One day, based on advice from one of my overseas customers, I changed the Indian business name to a European sounding name, hence 'ARC Euro Trade' was born (nothing to do with European business :-)). Thereafter, my International Customers had far less problems with their relative customs clearances. By the year 2000, demand for brokers/traders like us became less as the Internet made it easier for buyers to find and deal with manufacturers directly, for volume business, and the then 'trusting nature' of our business led to major losses resulting from non-payment from certain international customers and/or payments with strings attached. This was part of the experience/paranoia. Arc Euro Trade closed as a business partnership as my father and I had different opinions about how to do business, and ARC Euro Trade Ltd. was born, of which I am the sole Director, for legal and tax reasons...based on my experience or paranoia. |
| mattinker:
Hi Ketan, As you say, I wanted to save money, who doesn't. As for "in Matthews case, he could have asked his son to buy on his behalf." There are sometimes moments when it isn't possible! Might I suggest that you introduce a list of people or a system of membership to enable you to keep the customers that you might otherwise loose. I for one will be ordering from you again, I would like to be able to save money by ordering for collection in the UK, I don't get over very often, so I will be ordering from France again. You lost an order to RDG tooling last time! Regards, Matthew |
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