The Breakroom > The Water Cooler
Sterling Service
DavidA:
Credit where it is due.
On Thursday afternoon I phoned Tracy Tools and ordered some dies. I was told 'we won't be sending them out until tomorrow'
No problem.
This morning Friday)they arrived in the post.
Less than twenty four hours from order to delivery.
Pretty damn good. :thumbup:
Dave.
Stilldrillin:
Dave.
Just had the same swift response, from Chronos......
One off R8 collet. Delivered in 23 hours! :thumbup:
David D
Bogstandard:
If you also notice, RDG is doing free postage to most of the UK mainland, just as Chronos has been doing for a fair while.
The other day I received a wrong item from Chronos. A quick phone call, correct item was delivered the following morning plus a return postage sticker to send the incorrect one back.
When you consider it used to cost around 6 squid for overnight delivery, even if it was a 50 pence part.
I wonder how long this will last?
Bogs
kwackers:
The internet seems to have upped the game when it comes to service.
Nowhere is this more apparent than dealers selling stuff on eBay. Since eBay changed the rules that prevented sellers leaving negative feedback for buyers (removing the tit-for-tat mentality of bad service) I've found buying stuff from recognised sellers via eBay to be very impressive. Often they mark the items cheaper, offer free posting and the items invariably go out the same day and turn up the next.
(Obviously this is 'proper' dealers, like Chronos and RDG etc rather than private individuals)
I buy electronic components from China and they're usually here within the week and at a tenth the cost of Farnell and RS.
But imo the star of customer service is Amazon, on the few occasions I've needed it there's no questions they simply do. I had a laptop fail 12 months after I bought it, short phone call and they refunded the full amount of cash (including postage) and sent return labels and organised courier pickup of the old one at no cost.
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