The Breakroom > The Water Cooler
Sterling Service
doubleboost:
I recently broke my small live centre
All it took was a email and a picture to RDG tools .
They sent me a new one free of charge in record time
John
Stilldrillin:
Yes!
RDG always deliver to me, within 3 days, max....... :thumbup:
After a week, a 13mm drill chuck with M2 shank, hadn't arrived. A replacement arrived, the day after I'd asked. "Is there a problem?" :scratch:
The original, never did arrive.... ::)
Superservice! :clap:
I intend to go and have a look at them, in the next few weeks......
David D
Artie:
That IS amazing service.... love to hear stories such as this.... good work mate!
Rob
raynerd:
...service is always excellent and they are lovely to talk to. Sadly (but good for them) their business looks to be growing and they are struggling for space - they already have 2 large shop floor areas. Consequently they have now reduced the top shop floor space and have created just an open desk for customers to collect. This means that they no longer have the boxes of stuff to rifle through like they do at the shows and actually it is easier to view their website, order and collect. I use to love going and routing through but now there is no point as everything is hidden away at the back - I believe they intend to make the front desk even smaller for collection only and get rid of the small viewing area there is left.
It is a shame but sadly I totally understand why ... and in reality, now I don`t need quite as much it is easier just to order online.
I only mention it because I`ve posted in the past that it is worth a visit and look around and StillDrillin mentioned it above, I`d be a little more reluctant to travel the distance now and be happy with their excellent online service.
Chris
Stilldrillin:
Thanks for that Chris! :thumbup:
I really need a rummage through their tilting rotary table/ chuck combinations.
I guess a phonecall instead, will be an anti climax, now...... ::)
David D
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