Text from DHL saying they would now deliver today 3rd May so I arranged to be in all day. 16.16 I got another text saying that they had made a 'failed delivery', but no card in the letter box confirming this.
Now anyone who's been to my place will know there's an alarm on the front gate connected to every building, there are two dogs who ALWAYS let us know if we have visitors, and a whole pile of cameras, so the courier picked the wrong place to falsely claim he'd been here

Quick phone call to DHL to get them to turn the courier round - they contacted him pretty quickly but he refused to return - I'm fairly sure he was already on his way home at the time of the alleged failed delivery.
35 minutes talking to DHL 'help desk' failed to find a solution - I'm out after 10 am tomorrow so my suggestion was that they could do a pre-10 am and all would be fine. Not possible the girl tells me.
Escalation to supervisor who immediately takes a much more constructive approach after hearing that no way was it a failed delivery, more a 'couldn't be arsed', confirms he will arrange a pre-10 am delivery tomorrow and then mutters about checking the couriers GPS data tomorrow when it's available

... .we'll see what happens tomorrow morning for this delivery for which DHL have received £91
