Andrew,think you missed a trick there,a few photos of the damaged item and the damaged box,you could have got all your money back or a replacement,Then no doubt they would have asked you to return the item-which you would refuse,as they can blame you for the damage,insist on them picking it up from your home.Normally they dont want to do this and can either say just keep it,or at worste they will pick it up/in the meantime you could contact them with a cheeky offer for the useless damaged item,And a lot of the time they accept as they will claim off their insurance as damaged beyond repair in transit.They save the cost of paying for it to be picked up,which you can mess them about to suit a time/day to suit you-in revenge for them messing you about,phone them say look this is getting in my way will you accept £5 for it as l could scrap it for the spare parts,if they say not enough increase your offer to £6 LOL but believe me they do accept offers