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Twinsquirrel:
Hi Stew,

I think we all feel your pain, the suppliers attitude seems a bit irresponsible to me, your contract is with them not the manufacturer it is thier responsibility to get it sorted.

As Bogs said, a bit of gentle hinting that you may go public on this board and others may make them sit up and take notice but you shouldn't really have to do that IMO. Could the defective part have had dangerous consequences if you had run the machine? It's such a shame that in this day and age and especially with the current downturn, some suppliers still see aftersales service as a nuisance.

Good luck, and if they still dont budge threaten to send the boys 'round (Ralph and Bogs)

David

bogstandard:
Reminds me of a bit ago on my thoughts of Axminster.

http://madmodder.net/index.php?topic=737.msg4450#msg4450

Seems like they are doing the same with you as they did with me.

Looks like a bit of strongarm stuff required.

John

NickG:
Stew,

I'm sure you'll get there in the end with this. It just seems to take a lot to get through to these people. They must think the people buying their machines don't have a clue or something, it's terrible really. Stick to your guns though, don't accept anything until you're happy with the deal.

Nick

sbwhart:
Hi Chaps

Thanks for the support, I'll keep at them,  :poke:

I'm keeping the ace card up my sleeve. :wack:

Thanks again

Stew
 :wave:

Divided he ad:
As I just said in a slightly unrelated PM to Stew..... We could put their stand under seige on the Sat' at Harrogate.....  :mmr: 

Although change the banner...... To something more appropriate.... Like "___'s after sales service sucks!!!! "


Well it would work if we were French!!!!  :)



Then again I suppose just like David suggests.....  :wack:   :hammer:  Might do it?   :lol:

(of course I do not advocate violence, this is all joking.....!)


Ralph.

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