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| John Rudd:
Dont know whether this applies to our Colonial cousins across the pond there....... But it seems that more and more companies here in the UK are using p.r. numbers for help lines... I got an email from Admiral about my car insurance week befor last asking me to call them to update my payment details ( my credit card was about to expire)...This was followed up with a letter...'Can you call us on 0844....?' So I called them on a weekend ( cheap rate? yeah....I just got off the banana boat..) 'Please hold a representative will be with you shortly....' music follows.... Bugger this..I'm paying for this call and I aint listening to no music....Hangs up... Followed this up with a strongly worded email suggesting they call me weekdays after 5-00pm and before 7-00pm...They called at 6-30 last Wednesday to resolve everything. Tonight, 'Er indoors was expecting a delivery from one of yer catalogue warehouse thingies... She placed the order on Saturday and delivery was next day for which there a payment... Nothing came yesterday or today...Tried to ring them...another bloody automated service with voice recognition...'a representative will be with you shortly, current waiting time is 3 mins....' Cue the music....Arrrrrrrghhhhhh not again.... Email sent to them so let's see what happens.... I hate p.r phone calls...... |
| andyf:
I share your dislike, John. Even some Governmental departmets/agencies use them. Often, this helps: http://www.saynoto0870.com/ . It helps for 0845 etc, too. Or I sometimes ring the 0800 freephone number some outfits use to lure in customers, and then ask to be put through to Customer "Service" (the quotes are intentional!) or whoever I'm anxious to speak to. Andy |
| John Rudd:
--- Quote from: andyf on March 06, 2012, 03:07:28 PM ---I share your dislike, John. Andy --- End quote --- Andy, I dont dislike them......I hate them with a vengeance!!!! (I think the Victor Meldrew in me is about to come out... :) ) |
| andyf:
I used to get worked up over things like this, John, but I've decided to keep calm and carry on. so I keep my BP down and not burst another blood vessel. The last time that happened required the services of a brain surgeon to put a clip on it. It was a cerebral haemorrhoid or a varicose brain or something... :lol: Andy |
| John Rudd:
Andy, There's an element of truth in what you say...I'm already on BP medication.... Sad truth of it all is that we accept that these things ............its all about greed...companies want more profit....but to what end? No wonder the economy is in such a state.... I need to lie down in a darkened room...Where's my therapist? :lol: |
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