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3D modeling software wanted.
David Jupp:
John,
In fairness to Alibre, Win7 didn't exist when version 11.2 was released! So hard to see how it could give warnings about an OS it isn't aware of.
v2011 (aka 13.0) was the first version of Alibre to be Win7 compliant. We are now on v2012 (aka v14.0), released in October.
Having seen your earlier post here, I had a chat with John Minto at Mintonics, hence the call you received today. One option still open to you is to install your existing v11.2 on an old PC (or perhaps it might work in XP compatibility mode, though I don't guarantee that).
As Lew mentions, you'd probably find out things like if XP compatibility mode is worth trying from the Alibre user forum.
John Stevenson:
Granted V11.2 wasn't out when W7 was released but W7 has been released for ages BEFORE Alibre updated the web pages and online registration.
Alibre TX was very quick at replying and sending me a new licence key which was exactly the same as the one issued 2 years previously but without being able to start the program the key wasn't much use.
They could have told me in the email that it wasn't compatible with W7 instead of sending an out of date key.
John S.
David Jupp:
--- Quote from: John Stevenson on December 14, 2011, 02:55:41 PM ---Granted V11.2 wasn't out when W7 was released but W7 has been released for ages BEFORE Alibre updated the web pages and online registration.
--- End quote ---
Sorry John I don't quite understand that sentence.
I can't comment on the reponse you got from Texas (especially without knowing exactly what you told them) - some of the people there are more helpful/knowledgeable than others.
It has to be your decision what you want to do going forward, hope you reach a point you are happy with (whatever software you settle on).
John Stevenson:
David,
I might be coming across as very negative and with some aspects I am.
One one hand the new Alibre website and method of checking licences is new, far newer than W7 release date but there is nothing to give a clue that V11.2 will not run on W7.
After contacting Alibre, TX and saying I was upgrading to W7 I was just given one of my old keys. However the new system of registration will not let you go any further that go round in a loop if you don't have the correct numbers [ which W7 will not generate ]
On the other hand today John Minto from Mintronics contacted me via your input and couldn't have explained things better where I stand. 10 out of 10 for John's effort which if Alibre, TX had done their job would not have been necessary.
I am currently evaluating some of the links I have been given. The problem I am having is one I come across a lot, people who know the software, sellers and writers know it that well they assume everyone else does.
Classic example tonight when doing a tutorial is that the help / tutorial file isn't for the current version of the software and icons in the tutorial don't match or worse are missing from the program and a complete beginner has no idea where they are.
One demo has been deleted already for that reason.
I have two more to look at but the local support from Mintronics is looking more interesting every minute :wave:
John S.
David Jupp:
I can sympathise!
It doesn't take long after moving to a new version that you start to forget how things worked in the earlier version (which some people still use) - that does make support a bit tricky but we try. Tutorials don't necessarily get updated with each version, so may not fully reflect the current interface. Finally, how to do a particular task is so obvious to the guy that wrote the software that his description in the help file is so minimal as to be of no use at all to a newcomer.
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