Ok Chaps.......
I have had a very nice, long chat with Steve, this afternoon.
Touched on very many machining questions/ issues/ needs. No problem there, I can advise him on where and what is needed.

After your collective advice, he had already decided on an ER 25 set.
Personally, I think he had head
lift, while cutting with Z axis unlocked. Then dropping, between cutting areas.
The most disturbing aspect of his 3 week old machine.
If he lets go of the vertical handle, the head drops to the table! (Almost).

I have no experience of the spring balance system. Can it be tensioned?

Or, should he ring the suppliers.......

David D