Sterling Service

[doubleboost]

I recently broke my small live centre
All it took was a email and a picture to RDG tools .
They sent me a new one free of charge in record time
John

[Stilldrillin]

Yes!
RDG always deliver to me, within 3 days, max....... 

After a week, a 13mm drill chuck with M2 shank, hadn't arrived. A replacement arrived, the day after I'd asked. "Is there a problem?" 

The original, never did arrive.... 

Superservice! 


I intend to go and have a look at them, in the next few weeks......

David D

[Artie]

That IS amazing service.... love to hear stories such as this.... good work mate!

Rob

[raynerd]

...service is always excellent and they are lovely to talk to. Sadly (but good for them) their business looks to be growing and they are struggling for space - they already have 2 large shop floor areas. Consequently they have now reduced the top shop floor space and have created just an open desk for customers to collect. This means that they no longer have the boxes of stuff to rifle through like they do at the shows and actually it is easier to view their website, order and collect. I use to love going and routing through but now there is no point as everything is hidden away at the back - I believe they intend to make the front desk even smaller for collection only and get rid of the small viewing area there is left.

It is a shame but sadly I totally understand why ... and in reality, now I don`t need quite as much it is easier just to order online.

I only mention it because I`ve posted in the past that it is worth a visit and look around and StillDrillin mentioned it above, I`d be a little more reluctant to travel the distance now and be happy with their excellent online service.

Chris

[Stilldrillin]

Thanks for that Chris! 

I really need a rummage through their tilting rotary table/ chuck combinations.


I guess a phonecall instead, will be an anti climax, now...... 

David D

[DavidA]

Credit where it is due.

On Thursday afternoon I phoned Tracy Tools and ordered some dies. I was told 'we won't be sending them out until tomorrow'
No problem.

 This morning Friday)they arrived in the post.
Less than twenty four hours from order to delivery.

Pretty damn good.

Dave.

[Stilldrillin]

Dave.
Just had the same swift response, from Chronos......

One off R8 collet. Delivered in 23 hours! 

David D

[Bogstandard]

If you also notice, RDG is doing free postage to most of the UK mainland, just as Chronos has been doing for a fair while.

The other day I received a wrong item from Chronos. A quick phone call, correct item was delivered the following morning plus a return postage sticker to send the incorrect one back.

When you consider it used to cost around 6 squid for overnight delivery, even if it was a 50 pence part.

I wonder how long this will last?


Bogs

[kwackers]

The internet seems to have upped the game when it comes to service.

Nowhere is this more apparent than dealers selling stuff on eBay. Since eBay changed the rules that prevented sellers leaving negative feedback for buyers (removing the tit-for-tat mentality of bad service) I've found buying stuff from recognised sellers via eBay to be very impressive. Often they mark the items cheaper, offer free posting and the items invariably go out the same day and turn up the next.
(Obviously this is 'proper' dealers, like Chronos and RDG etc rather than private individuals)

I buy electronic components from China and they're usually here within the week and at a tenth the cost of Farnell and RS.

But imo the star of customer service is Amazon, on the few occasions I've needed it there's no questions they simply do. I had a laptop fail 12 months after I bought it, short phone call and they refunded the full amount of cash (including postage) and sent return labels and organised courier pickup of the old one at no cost.