| The Breakroom > The Water Cooler |
| Paypal negative balance - can they take it? number 2 |
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| Davo J:
As the other tread is locked I thought I would continue it on here as I thought this would be of interest to everyone. Original question from the first thread Hi Guys I sold a batch of fountain pens to a bloke in Spain for £74. After he had paid I removed the funds from paypal to my bank account. The buyer says he never received the goods and since I have no tracking proof, but I`ve removed the funds from my account, paypal awarded the buyer his money back leaving me with a "negative" balance. I`m just not in a position to give this money back, I`ve lost the pens and although in reality I haven`t lost the money, since I`ve spent it weeks ago it feels like I`ve lost the £74 as well if I gave it back. Now I don`t mean to be rude but this really isn`t a "Paypal sucks" thread or even a "Always post tracked" thread....I know I know I know all that. Paypal sucks and if you are going to use it send parcels tracked! I want to know where I stand in terms of this negative balance. Paypal don`t seem to be able to take the money from my account or they would have, I`ve also seen messages where they have asked me to autherise them to take this payment. I`ve not done this yet and I`m more than happy to close this account and never use it again but can they take it from my account, fine me or take me to court....where do I stand? I`ve read a few things on the internet but they all seem to contradict each other, has anyone got any experience? Chris My son went through the same thing recently and like you did not have any money in the account. What has happened is, he has had a few phone calls from a dept recovery agency asking for the payment of $90.00 for PayPal to be paid to them. He has told them that he had sent the parcel and they referring it back to PayPal. In the end I think he will have to pay it though as PayPal have already given the money back to the buyer. I think at some time in the future your dept to PayPal will also be put into the hands of a dept recovery agency. Dave |
| ieezitin:
Gentlemen. This is an interesting topic which I feel should be aired too. Ebay is such an avenue for parts, tools and the like and gives people like us great opportunities to further our hobbies, I think everyone should be aware of the pros and cons of this system. I can only speak from my experience so I shall tell you mine and how I solved it. I make tooling and Ebay is my largest medium for selling my equipment, I sold an item to a guy in Texas and he paid through Pay Pall, I used the flat rate shipping service the USPS offer us here in the US, with this service tracking or proof of delivery is included in the price. Also using this service I print shipping labels and pay through Pay Pal at the same time ebay gets informed and posts that the item is shipped, so that the buyer sees it on his summery. I first received an email from this customer asking where his goods were, so I emailed back the tracking number so he can see on the net where it was, about two days later I received another email saying he received the package but there was nothing inside, an obvious scam was trying to materialize. I immediately contacted him and suggested he went through the Ebay dispute center to log a complaint about me and try to resolve it that way. There was no way was I going to play email tag with this guy. Now! Knowing emails are pieces of evidence for lack of a better word, I contacted Ebay dispute center, explained what was going on and suggested they looked through my emails on this transaction, also I highlighted the fact that this purchase was one of my best selling items from my Ebay store and my score of over 200 at 100% shows I am honest. He never emailed again and ebay informed me the dispute was resolved. I don’t know what that that meant but I left it there. My advice is sell on ebay, but ship with tracking and insurance, at least here in the States when you ship with both they ask you the contents and log it and even weigh it, that in its self helps this type of scam. Second email everything so there is documentation and a record of the transaction if should be needed for later. When you sell make sure its known that shipping will include this service when you post your item. When you list build in (Shipping Same cost to all Buyers ) this way they pay for it not you. And lastly its all about credibility, getting your ducks in a row and acting fast, keeping emotion out of it and supplying just the information needed to give your side of the dispute. Knowledge is power, Hopes this helps some people. Anthony |
| Bernd:
Very nice Anthony. Hope this will make some E-bay sellers/buyers more alert on how to protect themselves from a scam. Bernd |
| GrahamC:
Well put and good advice Anthony. I have bought and sold on eBay for going on ten years. In all those years I had one issue with one seller that was quickly resolved and one issue with one buyer which we also quickly resolved. It pays to be honest and communicative and to when needed to extend a bit of trust. But in all cases, keep good records and don't get talked into doing something you are not comfortable with. Understand the risks and take whatever steps you need so that you and the other party are comfortable with the transaction. There are a lot of scam artists using eBay - buyers and sellers. But, like society in general are the exception rather than the rule. Develop a nose for BS and steer clear when your instinct tells you to do so. cheers, Graham in Ottawa Canada |
| tel:
I have had nothing but positive dealings on ebay, the only beef I have is the outrageous postal charges that American sellers want for their goods, the rest of the world can post at quite reasonable rates, why not the USA? |
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