The Breakroom > The Water Cooler
A warning
Darren:
My missus sold a designer bag on Ebay a couple of months ago.
Buyer paid, we sent, buyer left poss feedback and all was well in our little world for a couple of weeks.
Then Paypal withdrew the funds from our bank acc, re-funded the buyer and asked them to "destroy" the bag as Paypal believed it was a fake.
The bag was genuine and the buyer had this validated.
The end result was that the buyer was honest enough to send us a cheque. It could have been worse as you can probably imagine.
If you this this is a trivial matter because it's just a handbag then please think again. This handbag was worth more that most of your lathes or milling machines.
But what gets me is that Paypal made these decisions without seeing the item or receiving any complaints......
I realise they have a counterfeit problem, but surely this is not the way to try to tackle it....
I no longer accept Paypal for anything.
Darren:
Something new has come to light......
If an Ebay buyer is dissatisfied Ebay will re-imburse from the sellers PayPal/Bank account.
This seems to be irrespective of how the payment was made.....!!!
So if the buyer sends you a cheque, makes a complaint, Ebay will take the funds from your account+fees+postage and re-imburse the buyer.
You loose everything.......!! And Ebay always sides with the buyer, there is no investigation.
In the notice Ebay also states if you don't agree with the new terms then here's the link to close your account....
John Stevenson:
--- Quote from: Darren on September 09, 2009, 08:09:07 AM ---My missus sold a designer bag on Ebay a couple of months ago.
Buyer paid, we sent, buyer left poss feedback and all was well in our little world for a couple of weeks.
Then Paypal withdrew the funds from our bank acc, re-funded the buyer and asked them to "destroy" the bag as Paypal believed it was a fake.
The bag was genuine and the buyer had this validated.
The end result was that the buyer was honest enough to send us a cheque. It could have been worse as you can probably imagine.
If you this this is a trivial matter because it's just a handbag then please think again. This handbag was worth more that most of your lathes or milling machines.
But what gets me is that Paypal made these decisions without seeing the item or receiving any complaints......
I realise they have a counterfeit problem, but surely this is not the way to try to tackle it....
I no longer accept Paypal for anything.
--- End quote ---
Darren,
you need to send this to one of the better nationals, like the Guardian as they will love this and it might wake a few more stories up they can run with and hurt Eaby into accepting that not all sellers are crooks whereas it making it easier for buyers to become crooks.
Darren:
John I am far from alone, there are many reports of this behaviour on various forums.
And plenty of other issues too.
Darren:
http://www.auctionbytes.com/cab/abn/y09/m05/i13/s02
My experience it that Ebay is judge, jury and executioner with no evidence what-so-ever. What seems to be happening is more and more unscrupulous buyers are lining up to "declare" fakes and getting refunds while keeping the goods which are often genuine...for proof of return an empty package is not unheard of.
Another one it to "declare" the item was received was not new as advertised, but used.....result = refund......go figure.
Have you not noticed how hard it's getting to find anything interesting second hand on Ebay these days? That's because they are not there in the numbers they used to be.
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