Our backup home heat source, a Toyostove Laser 730 heater, has been working perfectly for several years. We mainly heat with wood, but the Toyostove (which burns either kerosene or diesel fuel) is great for when we are away from home, or for warming up the house early mornings before re-loading the wood stove.
It has a digital temperature and program display with programming keyboard, similar to a microwave oven's, but yesterday the display suddenly went blank. I cycled the power, but couldn't get the display to light. I did however notice that the heater seemed operational.
Raising or lowering the temperature with the panel buttons worked to start and stop the heater. It just wasn't possible to see what temperature I was setting it to, and what the present temperature was. Because it wasn't visible it also wasn't possible to set the internal clock and day of the week for the daily heat programs to regulate the heat.
The front display panel was connected to the main heater control board via a ribbon cable, I removed that to check the contacts for corrosion, but they were clean and in good condition. I contacted Toyostove via email and within an hour a very knowledgeable customer service person called me back at home, and together we went through a thorough troubleshooting procedure for the two boards. I was extremely impressed with the competence and level of service they provided.
He was 80% sure the problem was with the front panel display board and not the main control board. He gave me a part number for my unit after checking the series number and then provided the phone number of a nearby New Hampshire distributor who could provide the part. Cost was about $275 with shipping. I called the distributor and ordered the part, which had to be shipped from Japan.
After the phone call I was reinstalling the display when, tilting it at a flat angle to a nearby window, I thought I saw a pale ghost of the digital display. I then realized that this wasn't an LED display but a backlit LCD panel and the likely problem was only that the backlight wasn't working. Holding a flashlight at an angle I was actually able to read the digits set the time and day, and re-enable the weekly program.
So, the long and short of it is, we've basically got a $275 light tube out.