Well interesting results today

Before Mr BT arrived, by chance I was running a logging program, reading noise margin figures from the Home Hub 5a, and charting them. Then the 'phone rang, one of those nuisance calls that this time did me a favour

The noise margins went all over the place and the Hub disconnected and restarted! When it was back up, I called my number from my mobile, and sure enough I could reproduce the effect

So bright and early, Mr BT came, put his magic gizmo on the line, pressed a few buttons and diagnosed "Rectified Loop Fault' - most likely a damp connector block somewhere. Well the outside line comes from a pole in the road, to our gutter board, down the wall and appears on the other side of the lounge where the Master Socket is - but the Master socket has internal type wire, whereas the outside line disappears into the wall in external type cable. So there must be a joint box under the floor. 'There's your fault' he says. Hang on says I - prove it to me, ladder up to the gutter board, cut the cable and test again BOTH ways - into the house and back to the Exchange. He does this and guess where the fault is? Yes - on the line to the Exchange (Phew !!!!)
So off he trots to the Street Cabinet (which is over a mile away) does a few things, runs his tests again - ALL CLEAR. So what did he do? Used a different pair from the Street Cabinet to the Exchange, and used a different pair from our gutter board to the Cabinet (luckily it's as two pair)
The ONLY bit of cable unchanged it that under our lounge floor AS IT's OK

Hub up and running, seems immune to incoming calls and connected at 22 Mbps

Early days of course - only been up an hour or so

Graph attached: 1st disturbance was the nuisance call, 2nd disturbance was me calling on my mobile.